ABOUT COMPANY
XPERT INTEGRATED SERVICES PRIVATE LIMITED is one of the few companies in India that goes beyond operational excellence. In addition to facing the challenges of handling larger and more complex campuses, we have proven to our worthy clients that we can also ensure compliance with national and international law, regulation and good practices of environment, sustainability, health and safety.
We are single-source solution providers to every requirement in the arena of facility management. Enhancing the efficiency and effectiveness of your limited space and work environment through a collaborative approach is our forte. Clients regards us as the company that keeps its customers because it treats them and their assets so well.
We are able to maintain and sparkle your assets because we invest so heavily in our diverse human assets. This empowers Xpert to be a market leader through Exceptional Service, Exceptional People.
Via our 3-pronged risk management system (QMS, EMS, OHSAS) we have adopted the best global practices of quality and sustainability thereby minimizing operational, environmental and safety risks of our clients.
All our employees from the janitorial staff, electricians, and HVAC engineers to the supervisors, managers, contractors, part-time employees, and temporary workers undergo induction as well as risk minimization training related to the identified hazards. Furthermore, supervisors and managers are trained to recognize hazards and understand their responsibilities; they are the front line in worker health and safety. Only properly authorized and instructed employees are allowed on the jobs.
The diversity of our management team has germinated innovative ideas, allowing us to deliver services that stand, accentuating the quality perception of the client’s facilities. Our service quality is true testament to the global standards achievable by passion for innovation and excellence. With extraordinary level of commitment to our craft, fuelled by a desire to be world-class, today we stand tall, fully spruced up to meet and surpass the needs and expectations of the most demanding global customer.
Our Vision
To be counted as the world’s most professional, innovative and respectable Facilities Management team which blends traditional Indian hospitality with global systems and processes ; to be appraised as the most preferred company that meets and exceeds its customers’ needs and expectations consistently in this field.
Our Mission
In order to assure asset safety, aesthetics, functionality and comfort, we will build the best teams, equip them with the best competencies and tools and deliver to our customer’s world class, error free services throughout India and overseas that comply with global standards of quality, safety, environment and social accountability.
Our Values
Valuing workforce members and partners
We commit ourselves to the satisfaction, development and well-being of our human assets. We will also nurture symbiotic relationships with our partners such as customers, suppliers and others.
Customer-focused Excellence
In addition to meeting basic service requirements, we will go further to provide features and characteristics that differentiate us from others in the field. Our thrust shall always be on meeting needs and changing expectations of our stake-holders and being agile to ensure it through reworking on our systems, processes and people.
Managing for Innovation
We shall continually create meaningful changes- incremental and breakthrough- to continually improve our services and to create new value for our stakeholders.
Personal and organizational Integrity
We ensure that all our business activities are carried out with ethics and integrity at all times. Integrity shall be a non-negotiable requirement for the workforce as well as the organization.
Dignity of work
Each and every role in our organisation is treated with dignity and shall be respected equally under all circumstances. We take pride in our work and work-force.
Customer Delight
All our processes and systems are designed with one end in view- the delight of our internal and external customers. We are in the business of creating wow moments for our customers at each interface.
Stakeholder engagement
We value feedback and critique from our clients. Listening to the voice of the customer and promptly resolving issues is in our DNA. The outcome of such active “listening” shall form the frame-work for all our innovations.
Societal Responsibility
We will actively associate ourselves in philanthropic initiatives that improve the life of people with disabilities or with organisations that are involved in the development and betterment of the world we live in. Healthcare, education, environmental protection shall be some of our focus areas.